Frequently Asked Questions
Answers to common questions about equipment trades, shipping, payments, and managing access for your facility.
Equipment Trade-Ins
What we accept, how values work, and what happens after you submit a trade.
How does the golf equipment trade-in process work?
Create a free account and use our online value guide to build and submit your trade, or email us at [email protected]. After you submit a trade, we’ll email a confirmation and free UPS shipping label. Pack your equipment, drop it off at any UPS location, and we’ll inspect it when it arrives. Payment is typically mailed by check within 1–2 business days after inspection.
What golf equipment do you accept?
We accept drivers, fairway woods, hybrids, iron sets, wedges, putters, individual irons, and driver, fairway wood, and hybrid heads and shafts. We do not accept fitting iron heads or fitting iron shafts.
What brands do you accept?
We accept Callaway, Cleveland, Cobra, Mizuno, PING, PXG, Srixon, TaylorMade, Titleist, XXIO, Odyssey, and Scotty Cameron.
Do you accept accessories or other items?
Yes. We accept new and used name-brand headcovers, wrenches, and rangefinders.
How do I find trade-in values for my equipment?
Browse our online value guide to find current trade-in values for most models from major manufacturers. Select the equipment, options, and condition that match the item you are trading.
Can I continue to email 15th Golf Club directly?
Absolutely. You can always email us at [email protected]. The online value guide is simply another way to find values and submit trades more quickly.
How quickly will I receive payment?
Payment is typically mailed by check within 1–2 business days after we receive and inspect your equipment.
Is shipping free?
Yes. After you submit a trade, we’ll email you a free UPS shipping label. Pack your equipment securely and drop it off at any UPS location.
Do I need to be a PGA Professional?
15th Golf Club works exclusively with PGA Professionals and golf shop owners.
What equipment conditions do you accept?
We accept equipment in new, good, and poor condition at different values. Equipment must be functional and from an accepted brand. Review our Accepted Conditions guide before shipping if you are unsure.
Can I get my equipment back after shipping it?
No. Once equipment is received, condition assessments are final and the equipment cannot be returned. By shipping equipment, you agree to accept our valuation. If you are unsure about condition, please contact us before shipping.
Accounts and Facility Access
Personal logins, facility roles, staff invitations, and shared facility information.
Do I need a username to create an account?
No. To create an account, enter your first and last name, email address, password, facility name, and an optional facility telephone number. You’ll use your email address to sign in, so there’s no username to create or remember.
Can I still log in with my username?
Yes—nothing changes for your existing login. Your current username and password will continue to work, and you can now sign in with either your email address or username. New customers sign in with their email address.
How do facility accounts work?
Each person should have their own login. That login connects them to a facility, such as a golf club or golf shop, with either an Owner or Staff role. The active team shares the facility’s carts, submitted trades, shipping and payment addresses, and payment recipients.
How do I invite another staff member?
If you’re a facility owner, open Manage Team and enter the staff member’s email address. They won’t have access until they accept the invitation. Existing customers can sign in to accept it, while new customers can create their own login.
What happens when I request to join an existing facility?
If we find a facility with a matching name during registration, you can ask to join it or create a separate facility. The request asks for your name, email address, an optional telephone number, and a security check—never a password. The request must be approved before we send an invitation, and you won’t have access until you accept it.
Can I belong to more than one facility?
Yes. If you’re invited to another facility, you can accept it with your existing account. Use the facility selector to choose where you’re working. The carts, trades, addresses, and payment details shown will belong to the facility you selected.
What is the difference between My Account and Facility Information?
My Account is about you: your name, login email, facility role, and current facility. You can edit your first and last name, but your login email can’t currently be changed there. Facility Information is shared by the team and includes the facility’s name, email, website, and telephone number. Only facility owners can edit it.
Can two different facilities have the same name?
Yes. Two unrelated clubs or shops can have the same name, and we never combine them automatically. During registration, you can request access to the existing facility or create a separate one.
Who can see and manage a facility’s trades?
Everyone on the active team can see the selected facility’s carts, submitted trades, addresses, and payment recipients. Only facility owners can edit shared facility information or manage the team. Any active team member can still be listed as the person associated with a trade.
What happened to the old Team or Employees setting?
We replaced the separate Team/Employees list with facility membership. Facility owners now invite and manage staff through Manage Team. Active facility members can still be selected as the person associated with a trade.